Client Support Representative
2 weeks ago
Enhancing the quality of life for individuals with chronic health conditions by delivering exceptional service to our clients.
Are you seeking a fulfilling career? At SuperCare Health, you can achieve your aspirations by contributing to the healthcare needs of our expanding patient community. Here, dedication and effort lead to immense satisfaction.
**PLEASE NOTE THIS IS AN IN-PERSON ROLE**
Key Responsibilities:
Under the guidance of the Customer Care Supervisor, a Customer Care Specialist is tasked with upholding a positive and supportive demeanor while delivering outstanding service to all clients, including patients, clients, referral sources, healthcare providers, sales representatives, and colleagues.
Core Duties:
- Handles incoming calls and faxes, processes customer orders for durable medical and respiratory supplies, repairs, and other items
- Maintains clear communication with patients/clients and referral sources
- Addressees inquiries and concerns from patients/clients
- Assists walk-in customers as necessary
- Prepares intake forms, collecting essential information regarding referrals, patient demographics, contact persons, physicians, diagnoses, and requested items
- Gathers all required documentation prior to delivery, including CMN, Rx, ABG, Care Plan, Auth, etc.
- Confirms medical necessity with the physician
- Verifies eligibility and coverage with insurance providers according to established guidelines
- Checks payer information, obtains necessary authorizations, and records expiration dates
- Validates patient demographics and prior equipment usage
- Informs patients of their financial responsibilities, including copays and deductibles
- Accurately enters data for each order into the system in a timely manner
- Processes orders for shipping or dispatching for Technician or RT deliveries
- Stays informed about product and insurance coverage issues to advise patients on copays and benefits
- Participates in departmental meetings, company meetings, and training sessions
- Reports to work punctually and is prepared to begin at the scheduled time
- Works Saturday shifts as required
- Performs additional duties as assigned by supervisors or management
- Adheres to all company policies and procedures
- Maintains up-to-date knowledge of products, guidelines, and insurance trends
- Ensures a professional, safe, and clean work environment
- Meets monthly performance goals
- Possesses fundamental computer skills
Qualifications:
- Experience in a Medical Supply Company
- Familiarity with medical terminology and diagnoses
- Exceptional customer service abilities
- Detail-oriented approach
- Previous experience in management or supervisory roles
- Proficient in Microsoft Word, Outlook, and PowerPoint
- Experience in healthcare, medical, or HME industry is preferred
- Able to manage multiple tasks and prioritize effectively to meet deadlines
- Strong organizational skills and attention to detail
- Bilingual in Spanish is preferred
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible Savings Account
- 401K plan
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
- Paid training programs
- Paid time off
- Sick leave
- Opportunities for career advancement
- Employee referral rewards
- Employee discount programs
Employment offers are contingent upon successful completion of background checks, reference checks, driving records (if applicable), and pre-employment drug and TB tests.
About SuperCare Health
SuperCare Health is a leading provider of post-acute care and respiratory services, dedicated to managing high-risk respiratory patients in their homes.
Currently, SuperCare Health supports millions of lives each year with a dedicated team of over 400 members, achieving high satisfaction ratings from both customers and patients.
Our mission is to be the most trusted resource for managing high-risk, post-acute respiratory patients through our attentive clinical team and innovative solutions. Our comprehensive care services, from hospital to home, bridge gaps in care, reduce costs, and enhance patient outcomes. Our in-home services encompass ventilation, oxygen therapy, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely positioned to be a responsive community provider while maintaining the stability and effectiveness of a large organization. Our primary focus is on what truly matters: reducing hospital readmissions, optimizing outcomes, and improving the lives of patients with chronic health conditions every day.
Connect With Us
Company Website
Company Business Hours - 8:30 AM – 5:30 PM PST
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