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Client Support Specialist

2 months ago

Las Vegas, Nevada, United States GDB Staffing Full time
Job Overview

We are seeking a dedicated and customer-oriented Customer Service Associate to enhance our team at GDB Staffing. This role is essential in providing top-notch support to our clients through effective communication and assistance.

Position Type

Full-Time, Remote

Key Responsibilities
  • Outbound Communication: Initiate calls to potential clients who have expressed interest in our offerings, delivering comprehensive information and support.
  • Inbound Communication: Respond to incoming calls from clients, addressing their questions and ensuring a high standard of customer service.
  • Client Guidance: Assist clients in navigating our product offerings, clarifying features and advantages to enhance their understanding.
  • Documentation: Keep precise records of client interactions, ensuring all relevant details are accurately logged in our systems.
  • Customer Satisfaction: Aim to surpass client expectations in every interaction, fostering a positive experience.
Qualifications
  • Experience: Previous experience in a customer service or call center environment is preferred.
Skills Required
  • Exceptional verbal communication abilities.
  • Strong interpersonal skills with a friendly and approachable attitude.
  • Capability to manage high call volumes effectively.
  • Proficiency in call center software and CRM systems.
  • Excellent problem-solving skills and attention to detail.
  • Education: A high school diploma or equivalent is required.
Compensation and Benefits
  • Competitive weekly compensation.
  • Comprehensive training program.
  • Health and life insurance available after qualifying period.
  • Opportunities for professional growth and advancement.
  • Flexible working hours.
  • Health insurance options.

If you are passionate about delivering exceptional customer service, we encourage you to consider this opportunity.

Equal Opportunity Employer: GDB Staffing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.

Disclaimer: This job description may be subject to change at the discretion of the employer.