HVAC Sales Support Specialist
2 weeks ago
Elevate Your Career with Johnson Controls
As a prominent innovator in the realm of intelligent, healthy, and sustainable infrastructures, our objective is to redefine building performance to benefit individuals, environments, and the planet.
Your Role:
This position entails overseeing customer orders from the moment they are received until the product is dispatched.
Key Responsibilities:
- Engage with customers daily through various communication channels.
- Input customer orders into the order management system promptly upon receipt.
- Advocate for and facilitate sales initiatives.
- Collaborate with the regional sales team and other field personnel to ensure exceptional customer service.
- Work closely with essential departments such as credit, billing, shipping, purchasing, technical support, and warranty as necessary.
- Investigate and resolve customer inquiries and issues, assisting them in finding and identifying replacement components.
- Provide immediate updates regarding scheduled delivery dates and backorder statuses.
- Research and process requests for credits and returns.
- Conduct daily maintenance of customer orders to guarantee timely fulfillment based on demand.
- Additional responsibilities may be assigned as needed.
Qualifications:
- High School diploma or equivalent education and experience.
- Background in customer service with experience handling high-volume calls.
- Proficient in a Windows operating environment, including email and Microsoft Office applications.
- Strong interpersonal skills and decision-making capabilities.
- Effective and professional communication and organizational skills.
- Excellent conflict resolution abilities.
- Capacity to thrive in a fast-paced, high-volume environment.
At Johnson Controls, our employees are integral members of our organization. They are dedicated, skilled, and passionate individuals who contribute to our success and growth. We prioritize fostering a positive and inclusive workplace that encourages collaboration, innovation, and personal development. Our team members are empowered to share their ideas and perspectives, knowing they will be acknowledged and valued. We believe in investing in our employees' well-being by offering competitive salaries, comprehensive benefits packages, and opportunities for career advancement.
With a strong commitment to safety and sustainability, Johnson Controls employees play a vital role in shaping a smarter, healthier, and more sustainable future for buildings and communities globally.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.
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