IT Support Technician with Transportation Responsibilities

7 days ago


Louisville, Kentucky, United States Innova Solutions Full time
Job Description:

Innova Solutions is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist with Driving, you will provide technical assistance and support to our clients, utilizing your expertise in computer and telecommunications systems.

Key Responsibilities:
  • Provide technical support and troubleshooting services to clients, including equipment exchange, software installations, and program updates.
  • Train users on supported software and hardware, ensuring they have a comprehensive understanding of technology from both a user and technical perspective.
  • Assist users in resolving computer-related problems, including inoperative hardware or software.
  • Travel to provide technical support to clients, utilizing your personal vehicle to transport equipment and provide on-site support.
  • Work varied shifts, including weekends, to ensure coverage and support for clients.
  • Collaborate with internal teams to resolve technical issues and provide support to clients.
Requirements:
  • Associate's degree in Computer Science or related field.
  • Bachelor's degree preferred.
  • A+ certification required.
  • Proficient in Microsoft Office Access, Word, Excel, and Outlook.
  • Strong communication, problem-solving, and decision-making skills.
  • Ability to work with minimal supervision and prioritize tasks effectively.
Preferred Qualifications:
  • 2+ years of technical support experience.
  • CompTIA+ certification.


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