Field Support Technician for Travel IT Solutions
2 weeks ago
Technology Consulting, Inc. is seeking qualified candidates for the role of Field Support Technician specializing in IT solutions. This position involves providing comprehensive IT assistance across various locations.
Job Responsibilities- Diagnose and resolve basic issues related to desktops and laptops.
- Manage the installation, upkeep, and procurement of desktops, laptops, software, and peripherals.
- Conduct client LAN and hard disk cleanups, while addressing end-user inquiries and challenges.
- Engage in performance monitoring and optimization of PC systems.
- Maintain a sufficient inventory of spare parts for systems and components used in repair tasks.
- Communicate effectively with clients, colleagues, and supervisors, ensuring clarity in technical and business discussions.
- Build and nurture relationships with clients, peers, and management.
- Carry out additional tasks as required.
Applicants should possess:
- A minimum of 4 years of hands-on experience in an IT support role.
- Experience managing user accounts in Active Directory, including Outlook email and network resources.
- Strong knowledge and troubleshooting skills related to printers, Microsoft 365, Azure, mobile devices, and wireless connectivity.
- A foundational understanding of troubleshooting various devices including Androids, iOS, tablets, and laptops.
- Experience with incident tracking tools such as ServiceNow or Cherwell.
- Reliable transportation for travel to multiple locations, with mileage reimbursement provided at the standard federal rate.
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