Chargeback Specialist II

2 weeks ago

Parsippany, New Jersey, United States Careers Integrated Resources Inc Full time

Job Title: Chargeback Analyst II

Location: Remote

Duration: 9+ Months (Possibility to extend)

Position Overview:

The Chargeback Analyst II is tasked with the prompt examination and verification of debit memos submitted for chargebacks through Model N Flex, ensuring complete precision. The role involves rectifying chargeback discrepancies, engaging with wholesalers regularly, and overseeing chargeback accounts, which result in significant annual chargeback volumes. Accurate chargeback issuance is essential for maintaining reliable indirect sales data, which is critical for sales and customer incentives as well as profitability assessments. The analyst will conduct account analyses using internal reporting tools to identify error and dollar trends, reporting findings to management.

Key Competencies:


• Expertise in Flex Chargeback processing.


• Proficient in utilizing X-ray for processing in Flex.


• Familiarity with SAP BI Reporting is preferred.


• Strong attention to detail.


• Excellent professional communication skills.


• Collaborative team player.


• Self-motivated individual.

Travel Requirements: Minimal

Primary Responsibilities:

· Review daily chargeback transactions to ensure accurate issuance within 3-5 days in the Model N Flex system. The primary analyst will investigate chargeback discrepancies to proactively address systematic issues with accounts and provide analysis for management review. 30%

· Exhibit client interface skills relevant to communication via various channels. This individual will serve as the main contact for customers, national account managers, and inter-departmental teams (pricing, accounts receivable, government pricing, finance, returns, rebates, IT, and EDI). Act as the lead expert in all aspects of wholesaler accounts, identifying potential issues that could lead to revenue loss and notifying management with proposed solutions. 20%

· Analyze and present results of indirect sales reporting to Client Account Managers, Branded Business Unit, and Government Pricing team. Identify trends related to wholesaler chargeback submissions and communicate the impact to management. Proficiency in Excel is required. 10%

· Cultivate relationships with wholesalers. Provide error trend analysis to wholesalers or internal stakeholders to resolve discrepancies and prevent revenue loss. Lead regular wholesaler conference calls, preparing agendas, coordinating with participants, documenting meeting notes, and ensuring follow-up items are completed. 15%

· Assess customer deductions to determine validity and collaborate closely with the Accounts Receivable team to support chargeback deduction reconciliation efforts. 5%

· Serve as the primary contact for Sox, PWC, external audits, and internal audits (functional audit team). Investigate and analyze all audit claims to resolution, providing documentation to support outcomes. Collaborate with the Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales to identify potential revenue loss. 15%

· Identify issues within Model N and EDI systems, coordinating with Client IT/EDI and wholesaler IT/EDI to expedite resolutions. Summarize issues for tracking and presentation to management. 5%

Preferred Education: Bachelor's Degree

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