Chargeback Operations Analyst II

2 weeks ago

Parsippany, New Jersey, United States NESCO Inc Full time

Job Title: Chargeback Analyst II

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (Hybrid: Onsite Tuesday and Wednesday; Remote Monday, Thursday, and Friday)

Key Competencies:

  • Expertise in Flex Chargeback processing
  • Proficient in utilizing X-ray for processing in Flex
  • Familiarity with SAP BI Reporting (preferred)
  • Exceptional attention to detail
  • Strong communication skills in a professional setting
  • Collaborative and proactive team player
  • Self-motivated and driven

Role Overview: The Chargeback Analyst II plays a crucial role in ensuring the precise and prompt examination and validation of debit memos related to chargebacks through Model N Flex. This position involves addressing chargeback discrepancies, overseeing chargeback accounts with an annual worth exceeding $8 billion, and guaranteeing the accuracy of indirect sales data for sales incentives and profitability assessments. The analyst will conduct account evaluations, detect patterns in errors and financial amounts, and communicate insights to management.

Travel Expectations: Minimal

Primary Responsibilities:

  1. Chargeback Management (30%): Review daily chargeback transactions to confirm accuracy and timeliness within 3-5 days in the Model N Flex system. Investigate and rectify chargeback discrepancies, proactively tackle systemic challenges, and provide account evaluations for management consideration.
  2. Client Engagement (20%): Act as the main point of contact for clients, national account managers, and various internal departments (pricing, accounts receivable, government pricing, finance, returns, rebates, IT, and EDI). Identify potential revenue loss issues and recommend solutions.
  3. Data Reporting & Analysis (10%): Analyze and present indirect sales data to Client Account Managers, the Branded Business Unit, and the Government Pricing team. Identify trends in wholesaler chargeback submissions and communicate their implications to management. Proficiency in Excel is essential.
  4. Wholesaler Relationship Coordination (15%): Cultivate relationships with wholesalers by providing insights on error trends, organizing conference calls, preparing agendas, documenting meeting notes, and tracking follow-up actions.
  5. Deduction Assessment (5%): Evaluate customer deductions for legitimacy and collaborate with the Accounts Receivable team to resolve chargeback deductions and reconciliation challenges.
  6. Compliance & Audit (15%): Serve as the primary liaison for SOX, PWC, external, and internal audits. Investigate audit claims, provide necessary documentation, and collaborate with the Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales.
  7. System Issue Management (5%): Identify and facilitate the resolution of Model N and EDI system issues with IT/EDI teams. Summarize and track issues for presentation to management.

Position Qualifications:

  • Education: Bachelor's Degree (preferred)
  • Experience: 3 years in a corporate or pharmaceutical environment, encompassing roles in Accounting, Finance, Customer Service, Marketing, or Chargebacks. Equivalent combinations of education and experience will be considered.
  • Technical Proficiency: Skilled in Word, Excel, and familiar with internet applications. Experience with Model N Flex is preferred.
  • Competencies: Ability to work autonomously and collaboratively, strong verbal and written communication skills, organizational capabilities, adaptability to shifting priorities, and problem-solving skills.

Physical Demands:

  1. Ability to sit for extended periods (Frequent)
  2. Capability to use general office and telecommunications equipment (Continuous)
  3. Ability to meet client attendance requirements (Continuous)
NESCO Inc is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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