Chargeback Specialist

2 weeks ago

Parsippany, New Jersey, United States E-Solutions INC Full time
Job Description

Job Information

Job Title: Chargeback Specialist

Job Duration: 9 months (possibility to extend)

Schedule: Monday to Friday, 8:00 AM to 5:00 PM - Hybrid schedule with onsite presence required on select days.

Core Responsibilities:

The Chargeback Specialist will be accountable for the prompt examination and validation of debit memos submitted for chargebacks with utmost precision. This role involves rectifying chargeback discrepancies, engaging with wholesalers regularly, and overseeing chargeback accounts with significant annual volumes.

Accurate chargeback issuance is essential for ensuring that indirect sales data reflects reliable information utilized for sales strategies, customer incentives, and profitability assessments. The specialist will conduct account analyses using internal reporting tools to identify trends in errors and financial discrepancies, subsequently reporting findings to management.

Travel Requirements: Minimal.

Key Duties & Responsibilities:

  1. Review daily chargeback transactions to guarantee accurate issuance within specified timelines. Act as the primary analyst for investigating chargeback discrepancies and proactively addressing systemic issues. (30%)
  2. Demonstrate client-facing skills through effective communication with customers and internal departments. Serve as the lead contact for wholesalers, identifying potential revenue loss and proposing solutions. (20%)
  3. Analyze and report on indirect sales data to relevant teams, identifying trends in wholesaler chargeback submissions and communicating implications to management. Proficiency in Excel is required. (10%)
  4. Manage relationships with wholesalers, providing insights on error trends and facilitating resolution discussions. Lead regular conference calls with wholesalers, preparing agendas and documenting outcomes. (15%)
  5. Evaluate customer deductions for validity and collaborate with the Accounts Receivable team to address reconciliation issues. (5%)
  6. Act as the primary liaison for audits, investigating claims and providing necessary documentation to support outcomes. Collaborate with the Rebates team to reconcile discrepancies between rebate claims and chargeback data. (15%)
  7. Identify and address issues within the Model N and EDI systems, coordinating with IT teams to expedite resolutions. (5%)

Position Requirements:

Education Preferred: Bachelor's Degree

Experience Preferred: 3+ years in a corporate or pharmaceutical environment in roles related to Accounting, Finance, Customer Service, or Chargebacks. Equivalent combinations of education and experience will be considered.

Technical Skills: Proficiency in Microsoft Word and Excel; familiarity with Model N Flex is preferred.

Functional Skills:

  • Ability to work independently and collaboratively.
  • Strong verbal and written communication skills.
  • Organized and detail-oriented.
  • Adept at managing shifting priorities.
  • Effective problem-solving abilities.

Physical Requirements:

  • Able to sit for extended periods.
  • Proficient in using standard office and telecommunications equipment.
  • Capable of meeting attendance requirements.

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