Chargeback Specialist II

2 weeks ago

Parsippany, New Jersey, United States Careers Integrated Resources Inc Full time

Job Title: Chargeback Analyst II

Location: Remote

Duration: 9+ Months (Possibility to extend)

Position Overview:

The Chargeback Analyst II is tasked with the prompt examination and validation of debit memos submitted for chargebacks utilizing Model N Flex, ensuring utmost precision. The role involves rectifying chargeback discrepancies, engaging with wholesalers on a daily basis, and overseeing chargeback accounts that contribute significantly to annual chargeback figures. Accurate chargeback issuance is crucial for ensuring that indirect sales data accurately reflects the metrics necessary for sales and customer incentives, as well as profitability assessments. The analyst will conduct account analyses using internal reporting tools to identify error and dollar trends, subsequently reporting findings to management.

Key Competencies:


• Expertise in Flex Chargeback processing.


• Proficient in using X-ray for processing within Flex.


• Familiarity with SAP BI Reporting is preferred.


• Strong attention to detail.


• Excellent professional communication skills.


• Collaborative team player.


• Highly motivated individual.

Travel Requirements: Minimal

Primary Responsibilities:

· Review daily chargeback transactions to ensure accurate issuance within a 3-5 day timeframe in the Model N Flex system. The primary analyst will investigate and research chargeback discrepancies to proactively address systematic issues with accounts, providing account analysis for management review. 30%

· Possess client-facing skills necessary for effective communication through various channels. This individual will serve as the main contact for customers, national account managers, and various internal departments (pricing, accounts receivable, government pricing, finance, returns, rebates, IT, and EDI). Act as the lead expert on all aspects of wholesaler accounts, identifying potential issues that could result in revenue loss and notifying management with suggested solutions. 20%

· Analyze and present results of indirect sales reporting to Client Account Managers, Branded Business Unit, and Government Pricing team. Identify trends related to wholesaler chargeback submissions and communicate the implications to management. Proficiency in Excel is required. 10%

· Foster relationships with wholesalers, providing error trend data to internal customers to resolve discrepancies and prevent revenue loss. Lead regular conference calls with wholesalers, preparing agendas, coordinating participants, documenting meeting notes, and ensuring all follow-up actions are completed. 15%

· Evaluate customer deductions to ascertain validity and collaborate closely with the Accounts Receivable team to support the resolution of chargeback deduction reconciliation issues. 5%

· Serve as the primary contact for Sox, PWC, external audits, and internal audits (functional audit team). Investigate and analyze all audit claims to resolution, providing documentation to support outcomes. Collaborate with the Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales to identify potential revenue loss. 15%

· Identify issues within Model N and EDI systems, coordinating with Client IT/EDI and wholesaler IT/EDI to expedite resolutions. Summarize issues for tracking and presentation to management. 5%

Preferred Education: Bachelor's Degree

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