Chargeback Operations Specialist
2 weeks ago
Position: Chargeback Operations Specialist
Company: Radiant Systems Inc
Overview:
The Chargeback Operations Specialist plays a crucial role in ensuring the accuracy and efficiency of chargeback transactions. This position involves the meticulous review and validation of debit memos submitted for chargebacks, utilizing advanced systems and tools.
Key Responsibilities:
- Transaction Analysis: Review daily chargeback transactions to ensure accurate issuance within specified timelines. Investigate and resolve discrepancies to prevent recurring issues.
- Client Interaction: Serve as the primary contact for internal and external stakeholders, facilitating effective communication regarding chargeback processes and resolutions.
- Reporting and Trends: Analyze indirect sales data and provide insights to management regarding chargeback trends and their implications on business performance.
- Relationship Management: Cultivate and maintain strong relationships with wholesalers, addressing errors and collaborating on solutions to enhance operational efficiency.
- Audit Coordination: Act as the main point of contact for audits, ensuring thorough investigation and resolution of claims while maintaining accurate documentation.
- System Improvement: Identify and report system-related issues, collaborating with IT teams to facilitate timely resolutions.
Qualifications:
Education: Bachelor's Degree preferred.
Experience: A minimum of 3 years in a corporate or pharmaceutical environment, with a focus on finance, customer service, or analytical roles.
Skills: Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with chargeback processing systems.
Attributes:
Strong attention to detail, excellent communication skills, and the ability to work both independently and collaboratively within a team.
This role is essential for maintaining the integrity of chargeback processes and supporting the overall financial health of the organization.
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