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Chargeback Specialist II

2 months ago

Parsippany, New Jersey, United States Careers Integrated Resources Inc Full time

Job Title: Chargeback Analyst II

Location: Remote

Duration: 9+ Months (Possibility to extend)

Position Overview:

The Chargeback Analyst II is tasked with the prompt examination and verification of debit memos submitted for chargebacks through Model N Flex, ensuring complete precision. The individual will also address chargeback discrepancies, engage with wholesalers on a daily basis, and oversee chargeback accounts that contribute significantly to annual chargeback figures. Accurate chargeback issuance is crucial for ensuring that indirect sales data reflects reliable information utilized for sales and customer incentives, as well as profitability assessments. The analyst will conduct account analyses using internal reporting tools to identify error and dollar trends, subsequently reporting findings to management.

Key Competencies:


• Expertise in Flex Chargeback processing.


• Proficient in utilizing X-ray for processing in Flex.


• Familiarity with SAP BI Reporting is preferred.


• Strong attention to detail.


• Excellent professional communication skills.


• Collaborative team player.


• Highly motivated individual.

Travel Requirements: Minimal

Primary Responsibilities:

· Review daily chargeback transactions to ensure accurate issuance within a timely manner in the Model N Flex system. The primary analyst will be responsible for investigating and researching chargeback discrepancies to proactively address systematic issues with accounts. Provide comprehensive account analysis for management evaluation. 30%

· Possess client-facing skills essential for effective communication through various channels. This role serves as the main point of contact for customers, national account managers, and inter-departmental teams (pricing, accounts receivable, government pricing, finance, returns, rebates, IT, and EDI). Act as the lead expert in all aspects of wholesaler accounts, identifying potential issues that could result in revenue loss and informing management while proposing solutions. 20%

· Analyze and present results of indirect sales reporting to Client Account Managers, Branded Business Unit, and Government Pricing team. Identify trends related to wholesaler chargeback submissions and communicate their implications to management. Proficiency in Excel is required. 10%

· Foster relationships with wholesalers. Provide insights on error trends to wholesalers or internal stakeholders to resolve discrepancies and prevent revenue loss. Lead regular conference calls with wholesalers, preparing agendas, coordinating with participants, documenting meeting notes, and ensuring all follow-up actions are tracked to completion. 15%

· Evaluate customer deductions to ascertain validity and collaborate closely with the Accounts Receivable team to support the resolution of chargeback deduction reconciliation issues. 5%

· Serve as the primary contact for Sox, PWC, external audits, and internal audits (functional audit team). Investigate and analyze all audit claims to resolution and provide documentation supporting the outcomes. Collaborate with the Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales to identify potential revenue loss. 15%

· Identify issues within Model N and EDI systems and coordinate with Client IT/EDI and wholesaler IT/EDI to expedite resolutions. Summarize issues for tracking and presentation to management. 5%

Preferred Education: Bachelor's Degree