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Chargeback Specialist

2 months ago

Parsippany, New Jersey, United States Radiant Systems Inc Full time

Position: Chargeback Operations Analyst

Company: Radiant Systems Inc

Overview:

The Chargeback Operations Analyst will play a crucial role in the meticulous examination and validation of debit memos submitted for chargebacks through the Model N Flex system, ensuring precision and timeliness.

Key Responsibilities:

1. **Transaction Analysis:** Conduct daily evaluations of chargeback transactions to guarantee accurate issuance within a specified timeframe. This includes investigating and addressing chargeback discrepancies to proactively prevent systematic issues.

2. **Client Communication:** Serve as the primary liaison for clients, engaging with various stakeholders to identify potential issues that may lead to revenue loss and proposing effective solutions.

3. **Reporting and Trends:** Analyze indirect sales data and provide insights to management regarding wholesaler chargeback submissions, highlighting trends and their implications.

4. **Wholesaler Relationship Management:** Cultivate and maintain relationships with wholesalers, sharing error trends and coordinating regular discussions to resolve issues and prevent revenue loss.

5. **Deductions Analysis:** Assess customer deductions for validity and collaborate with the Accounts Receivable team to resolve any discrepancies.

6. **Audit Coordination:** Act as the main point of contact for various audits, investigating claims and providing necessary documentation to support findings.

7. **System Issue Identification:** Identify and report issues related to Model N and EDI systems, working with IT teams to expedite resolutions.

Qualifications:

**Education:** Bachelor's Degree preferred.

**Experience:** A minimum of 3 years in a corporate or pharmaceutical environment, particularly in areas such as Accounting, Finance, or Customer Service.

**Skills:** Proficiency in Microsoft Word and Excel, with a strong understanding of Model N Flex being advantageous. Excellent verbal and written communication skills, coupled with strong organizational abilities and problem-solving skills, are essential.

Work Environment:

The role requires the ability to work independently as well as collaboratively within a team. Attention to detail and the capacity to manage shifting priorities are vital for success in this position.