Community Engagement Specialist

6 days ago

Charleston, West Virginia, United States City of Roanoke, Virginia Full time
About the Position:

Job Summary:

The City of Roanoke, Virginia is seeking a highly skilled Community Engagement Specialist to join our team. As a key member of our organization, you will be responsible for developing and implementing a comprehensive public information and community relations program to promote the City's services and activities.

Key Responsibilities:

  • Develop and implement a public information and community relations program to encourage media coverage of City activities, inform the public on local issues and activities, and create a positive public image of the City.
  • Coordinate news releases and other public information with various City departments, public officials, and media representatives.
  • Collaborate with departmental staff to plan, organize, and coordinate advertising and public relations programs to promote favorable publicity for the City.
  • Participate in the preparation of media presentations, exhibits, reports, newsletters, and informational materials prepared for public or in-house distribution.
  • Work with departmental staff and other agencies to develop useful information tools, encourage volunteerism, and strengthen the sense of community identity.
  • Serve as a City representative at community meetings, civic, and neighborhood events.
  • Answer inquiries and provide information to the public.
  • Receive and refer citizen complaints to appropriate departments or agencies for disposition.
  • Develop and implement a program to train City employees in public contact techniques.
  • Coordinate with departmental staff to conduct various City-sponsored community events.
  • Develop and implement a program to welcome new businesses and residents, and develop an employee recognition program.
  • Assist in the reception of dignitaries, groups, or visiting classes, and conduct tours of City facilities.
  • Closely partner with internal and external partners and/or contractors on the planning, development, and operationalizing of outreach and community engagement efforts.
  • Prepare reports, memoranda, and correspondence, and maintain statistical records.
  • Implement and closely monitor budget expenditures, and provide executive management with early warning and practical options to potential cost overruns.
  • Direct the allocation of resources to achieve timely outcomes and measurable goals within budget.
  • Assist in developing and implementing policies to ensure the efficient operation of the section or program.

Supervisory Responsibilities:

  • Work requires the occasional direction of helpers, assistants, seasonal employees, interns, contractors, or temporary employees.

Requirements:

  • Knowledge of media relations, open government, and citizen participation concepts.
  • Knowledge of public information, public media, public relations techniques, resources, and methods.
  • Knowledge of office practices and procedures.
  • Knowledge of local, regional, and state government and their relationships.
  • Skills in organization and time management, community outreach and engagement, program planning and coordination, community meeting organization and facilitation, and public speaking.

Language Skills:

Ability to read and interpret documents, prepare routine reports and correspondence, and communicate orally and in writing.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written or oral form, and deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

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