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Client Engagement Specialist

2 months ago

Charleston, West Virginia, United States Ohiobri Full time
Client Engagement Specialist - Ohiobri Insurance Agency

ROLE OVERVIEW

As a representative of Ohiobri Insurance Agency, you will create outstanding client interactions that contribute to the success of our insurance practice. Your meticulous attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an excellent addition to our team.

In this role, you will have the opportunity to advance your career while addressing client inquiries, collaborating with fellow team members, and proactively identifying the needs of the community you serve.

We are eager to connect with individuals who embody a customer-centric and compassionate approach.

We foresee opportunities for internal advancement for candidates who are particularly motivated and sales-oriented.


KEY RESPONSIBILITIES
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a customer-focused, needs-based assessment process to inform clients about available insurance solutions.
  • Employ effective communication strategies to meet customer needs while fostering business growth.

QUALIFICATIONS
  • Strong commitment to customer service excellence.
  • Able to connect with clients, respond to their inquiries, and foresee their needs.
  • Outstanding communication skills for assisting clients and collaborating with team members.
  • Proactive approach to problem-solving.

BENEFITS
  • Competitive hourly wage or salary with commission/bonus potential.
  • Opportunities for professional growth and advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience that contributes to career development.

Join us in making a positive impact in our community and advancing your career in a supportive environment.