Patient Engagement Specialist

1 week ago


Charleston, West Virginia, United States COEM Center for Occupational and Environmental Medicine Full time

Are you passionate about helping others? If you possess strong communication skills and enjoy guiding individuals through their healthcare journey, this role may be ideal for you.

The COEM Center for Occupational & Environmental Medicine is a respected practice with a long-standing commitment to patient care. We pride ourselves on treating our patients and staff with the utmost respect and compassion.

Role Overview: As a Patient Engagement Specialist, you will connect with prospective patients through various channels including phone, email, live chat, and text messaging. Your primary responsibility will be to provide clear and informative responses to inquiries, ensuring that potential patients feel assured they have chosen the right healthcare provider.

Your ability to communicate our expertise and empathy effectively is crucial in this position. Successful interactions will lead to either scheduling new patient appointments or initiating the educational process regarding our services, staff, and physicians.

Key Responsibilities:

  • Engage with potential patients and address their questions thoroughly.
  • Educate individuals about the diverse services we offer.
  • Demonstrate excellent listening skills to understand patient needs.
  • Maintain a positive and encouraging demeanor in all communications.

To excel in this role, you will need strong verbal and written communication abilities, effective time management skills, and a self-driven attitude. This position is office-based in a non-smoking environment.

Compensation: We offer a competitive base salary with opportunities for performance-based increases and bonuses.

Work Schedule: The working hours are Monday through Friday from 8:00 A.M. to 4:00 P.M., including a one-hour lunch break. You will be compensated for 40 hours per week while only working 35 hours.

About COEM: Since its inception, COEM has been dedicated to treating patients holistically, utilizing both traditional and alternative approaches. We focus on understanding the Total Body Stress Load, addressing various factors such as allergies, toxins, infections, emotional well-being, hormonal balance, and nutrition.

Join us in our mission to promote long-term health and wellness for our patients.



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