Office Administrator

2 weeks ago

Danbury, Connecticut, United States Russell Speeder's Car Wash Full time
Job Title: Office Administrator

We are seeking a highly organized and detail-oriented Office Administrator to join our team at Russell Speeder's Car Wash. As an Office Administrator, you will be responsible for providing administrative support to our operations team, ensuring the smooth day-to-day functioning of our office.

Key Responsibilities:
  • Manage and maintain our Point of Sale (POS) systems, including application and maintenance paperwork.
  • Provide support for daily POS operations to ensure proper performance and up-to-date features.
  • Re-route incoming mail to applicable departments and complete address changes as needed.
  • Manage merchant services, including setting up and maintaining the POS Portal and providing access to applicable parties.
  • Handle customer inquiries via phone, email, or in person, and respond to customer complaints in a timely manner.
  • Assist with route risk management issues and support IT, Operations, Marketing, and Finance teams as needed.
Requirements:
  • Minimum of 4 years of experience with Office 365 (Word, Excel, SharePoint, Outlook, PowerPoint).
  • Excellent written and verbal communication skills, including proven procedural documentation skills.
  • Ability to learn and adapt quickly, with excellent attention to detail.
  • Previous customer service experience is strongly desired.
  • Ability to work independently and as part of a team, with effective problem-solving skills.
Company Core Values:
  • HOSPITALITY: Memorable with every visit.
  • QUALITY: Exceeding expectations is our standard.
  • SPEED: Always working with urgency.
  • WORK-FAMILY: Look out for each other like family.
  • PLATINUM RULE: Treat others the way they need to be treated.
  • INTEGRITY: Honoring all commitments.
  • FUN: Everyone's responsibility.

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