Business Development Representative I
4 days ago
The Business Development Representative Level II is responsible for maintaining customer relationships, driving vendor initiatives, supporting partner enablement activities, and managing vendor pipelines. As a subject matter expert (SME) on products and programs for the sales organization, this role focuses on the growth and enablement of partners by conducting outbound calls, following up on leads and pipeline opportunities, closing deals, profiling partner accounts, and expanding relationships beyond the main contact.
Key Responsibilities- Build and Maintain Relationships
Build and maintain relationships with customers, ensuring their satisfaction and addressing any concerns or issues.
Provide Excellent Customer ServiceProvide excellent customer service and support, serving as a primary point of contact for customer consultations.
Collaborate with VendorsCollaborate with vendors to develop and execute strategic initiatives that drive business growth.
Support Partner EnablementSupport partner enablement activities, including conducting vendor training as an SME, and providing guidance on product and program knowledge.
Manage the Vendor PipelineTrack and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle.
Coordinate with Internal TeamsCoordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities.
Develop Product KnowledgeDevelop in-depth knowledge of vendor products, programs, and industry trends.
Act as a Subject Matter ExpertAct as a subject matter expert (SME) on vendor offerings, providing guidance and support to the sales organization.
Analyze Data and MetricsAnalyze data and metrics to identify areas for improvement and implement strategies to drive results.
Use Creative Problem SolvingUse creative problem solving as well as providing technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, service.
Provide Education and Technical GuidanceProvide education and technical guidance for product alternatives, cross-reference assistance, and support to the customer.
Participate in Sales Team PlanningActively participate in the sales team customer account planning and review process.
Conduct Customer ConsultationsConduct customer consultations and provide vendor training as a subject-matter expert.
Attend Industry TrainingMay attend industry specific business training from vendors.
Requirements- Experience
1-3 years of relevant experience preferred, with an associate's degree in business, marketing, or related fields preferred; high school diploma required.
Sales KnowledgeStrong understanding of sales processes, procedures, and terminology.
TravelWillingness to travel as needed.
Communication SkillsExcellent verbal and written communication skills in English and local languages, including formal presentations and negotiation abilities.
Collaboration SkillsDemonstrated ability to collaborate effectively with diverse individuals and promote/sell ideas persuasively.
Organizational SkillsStrong organizational and time management skills, with a commitment to task completion.
AdaptabilityAdaptability to change and ability to perform well under pressure.
ConfidentialityUpholds social, ethical, and organizational standards with a commitment to confidentiality.
Relationship-Building SkillsSkilled multitasker with strong relationship-building skills and empathy.
Technical SkillsComfortable with prolonged phone use and extended periods of immobility, standing, or walking.
Quick LearningQuick learner with proficiency in new systems and technology, including intermediate computer skills.
FlexibilityWillingness to work non-standard hours or overtime occasionally.
Work EnvironmentAble to work in a professional office or remote environment.
What's In It For You?- Elective Benefits
Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your CareerAccelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-BeingBoost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & InclusionIt's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of Our Global OrganizationNetwork with other new co-workers within your first 30 days through our onboarding program.
Connect with Your CommunityParticipate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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