Senior Desktop Systems Engineer

2 weeks ago


Chicago, Illinois, United States Tata Consultancy Services Full time

Job Role: Desktop Engineer

Job Type: Full-time

Location: Chicago

Salary: $65-70k

Key Responsibilities:

  • Provide IT end-user support and maintenance services for desktop systems.
  • Work with local HR to create and manage user accounts in Active Directory and Office 365.
  • Troubleshoot and resolve user access and connectivity issues.
  • Install, configure, and maintain desktop hardware and software, including Windows 10, Office 365, and peripherals.
  • Participate in day-to-day activities to ensure excellent customer experience and support.
  • Collaborate with management to identify and resolve technical issues, install software, and configure hardware.
  • Develop creative solutions to complex technical problems and think outside the box.

Key Skills:

  • Excellent troubleshooting and technical support skills.
  • Strong knowledge of Windows 10, Office 365, Active Directory, Okta, and other related technologies.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Excellent communication and customer service skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.


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