Product Support Specialist

3 days ago


Richmond, Virginia, United States Experis Full time
Job Summary

We are seeking a highly skilled Product Support Specialist to join our team at Experis. As a Product Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their applications and systems are running smoothly and efficiently.

Key Responsibilities
  • Production Support
  • Learn Application Functionality
  • Understand System Flows and Dependencies
  • Monitor and Alert on File Feeds
  • Maintain Support Documentation
  • Document Incident Engagement Process
  • Handle Remedy Incident and Problem Tickets
  • Run Incident Triage Calls
  • Cross-Train Teammates
  • Support Other Applications
  • On-Call Rotation
  • ITIL Process Knowledge
  • Vendor Hosted Applications Experience
  • SQL Query Experience
Requirements
  • Intermediate Windows and Linux Navigation Skills
  • Excellent Verbal and Written Communications
  • Proficient with Microsoft Office Suite
  • Mobile App Savvy (iOS and Android)
About Experis

Experis is a leading global workforce solutions company, helping organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

We are recognized consistently for our diversity and inclusion, and in 2022, ManpowerGroup, our parent company, was named one of the World's Most Ethical Companies for the 13th year.



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