Field Service Engineer

2 weeks ago

Portland, Oregon, United States Ricoh Full time

About Ricoh

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

Job Description

As a Field Service Engineer, you will be responsible for providing on-site technical support and maintenance for our clients' equipment. This role requires a strong understanding of our products and services, as well as excellent customer service skills.

  • Technical Expertise: You will possess in-depth knowledge of our product line and be able to diagnose and resolve complex technical issues. Your expertise will enable you to effectively troubleshoot and repair equipment, ensuring optimal performance.
  • Communication Prowess: You will excel in both written and verbal communication, clearly explaining technical concepts to clients with varying levels of understanding. You will also demonstrate strong interpersonal skills, building rapport with customers and fostering positive relationships.
  • Problem-Solving Abilities: You will be a skilled problem solver, able to identify root causes of issues and implement effective solutions. Your ability to think critically and work independently will be essential in this role.
  • Customer Focus: You will prioritize customer satisfaction, providing prompt and efficient service to address their needs. Your commitment to delivering exceptional support will contribute to building strong client relationships.

Working Conditions, Mental and Physical Demands

  • Extensive overnight travel will be required regionally and nationally (75%+).
  • You may be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.
  • Frequent walking will likely be required when at partner locations as well as good manual dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
  • Shift work, overtime, stand-by, and/or on-call is be required. Shifts include 1st & 3rd shifts, 4 days x 10 hours shifts.
  • Work has periodic stress related to deadlines, performance expectations and an increased volume of project work, and occasional contact with dissatisfied customers.

Training Requirements

OEM product training length is 6 months and will be conducted in Shreveport, LA. Weekly overnight stay will be required, may include several weeks between returning home. All travel expenses are paid to include, airfare, mileage, hotel, per diem, laundry and any additional expenses incurred while traveling. Once training is complete, the candidate will be assigned a regional geographic area to support. Ideally this regional support area would align with the candidates city/state of residence, but not guaranteed.

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