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Field Service Technician

2 months ago

Portland, Oregon, United States Coats Full time
Job Description

As a Field Service Technician at Coats, you will specialize in the installation, training, and basic repair of Coats, BaseLineTM and Ammco aftermarket tire and wheel service equipment at our end user locations. Our technicians also serve as the primary resource for customer application questions involving the use of our equipment including proper technique and accessory usage.

Key Responsibilities
  • Install and repair Coats, BaseLineTM and Ammco aftermarket tire and wheel service equipment.
  • Provide technical support and training to customers on the use of our equipment.
  • Conduct product demonstrations and installations at customer locations.
  • Manage parts inventory and perform regular cycle counts.
  • Process invoices and collect payments from customers.
  • Perform other duties as assigned by management.
Interactions
  • Interact with customers, shop managers, automotive technicians, and other industry professionals.
  • Collaborate with Coats employees, including field service, customer service, and finance teams.
Requirements
  • High school diploma or equivalent required; technical degree preferred.
  • 1-2 years of mechanical/electrical installation, repair, and/or assembly experience.
  • Working knowledge of electrical systems, pneumatics, and hydraulics.
  • Minimum 1-2 years of customer service experience with a focus on providing excellent service and support.
  • Ability to plan, schedule, and coordinate activities to meet customer needs.
  • Outstanding communication and problem-solving skills.
  • Fluency in English, including verbal and written communication.
  • Ability to lift, carry, and push/pull up to 50lbs.
  • Comfortable with computer and mobile device usage.
About Coats

Coats is a leading global manufacturer of wheel service, alignment, and inspection equipment. We engineer, manufacture, and build equipment, accessories, and consumables for the automotive market. Our products are designed with quality, durability, and usability in mind. We have a dedicated team of direct technicians across the United States, and we're proud to be made in Nashville, Tennessee while supplying equipment globally to our customers.

Coats is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.