Lead Field Service Technician
2 weeks ago
Field Service Technician IV
About the Role
Are you skilled at resolving technical challenges? Do you possess the expertise to gather and apply the necessary knowledge for effective troubleshooting? If this resonates with you, we invite you to explore this opportunity.
Canon Solutions America, a frontrunner in technology and service solutions, is on the lookout for a Field Service Technician IV. This role is pivotal in delivering exceptional support to our esteemed clients, leveraging extensive product knowledge and technical acumen related to Canon's offerings.
Your Responsibilities
As a key member of our team, you will:
- Identify and rectify mechanical, software, network, and system malfunctions following established protocols.
- Perform maintenance and repairs on designated equipment in alignment with Canon's standards.
- Compile reports for the analysis of product failure trends and serviceability concerns, ensuring meticulous documentation and recordkeeping.
- Exceed customer expectations by delivering prompt, accurate, and efficient maintenance services.
- Maintain all technical documentation, including Field Service Reports and Expense Reports, while guiding junior engineers.
- Address escalated technical and customer service issues as required.
- Achieve a comprehensive understanding of multiple product lines, excelling in troubleshooting and diagnostics to enhance customer satisfaction and retention.
About You: Skills & Qualifications
This position involves direct interaction with customers and requires adherence to their policies, which may include health and safety protocols.
We seek a committed professional who possesses:
- A combination of general education and vocational training, typically 4 to 6 years of relevant experience.
- An Associate's degree in electronics or electrical engineering from an accredited institution or equivalent experience.
- Hands-on experience as a field technician.
- The ability to meet or surpass performance benchmarks for technical quality and customer satisfaction.
- A valid driver's license and a clean driving record, with the ability to travel as needed.
- The capability to thrive in a dynamic 24/7 environment, including shift work and on-call duties.
- Compliance with security and clearance requirements necessary for customer site access.
- The physical ability to lift up to 50 pounds and remain active for over 50% of the time.
Company Overview
Canon Solutions America, Inc. empowers organizations of all sizes with leading enterprise, production, and large format printing solutions, backed by outstanding professional services. Our commitment to fostering innovation drives sustainability, enhances efficiency, and manages costs through a blend of digital and traditional printing and document management solutions.
As a subsidiary of Canon U.S.A., headquartered in Melville, NY, we have a nationwide presence with sales and service locations. Canon Inc. ranks among the top in U.S. patents and has been recognized as one of Fortune Magazine's Most Admired Companies.
Canon Solutions America offers a competitive benefits package, including medical, dental, vision, 401(k) Savings Plan, and more for eligible positions. A comprehensive list of our offerings is available upon request.
We are committed to equal employment opportunities and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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