Urology Patient Services Associate

1 week ago


Las Vegas, Nevada, United States OptumCare Full time

Join a team where your contributions matter and your career can flourish. At OptumCare, we prioritize proactive health management and seamless care coordination for our patients. As part of our dedicated team, you will play a vital role in delivering patient-focused, safe, and effective healthcare.

Key Responsibilities:

  • Manage incoming calls from multiple queues, including scheduling and priority lines.
  • Gather essential demographic details for new patients.
  • Coordinate with incoming referrals to ensure smooth transitions.
  • Update and maintain demographic records for existing patients.
  • Collect and verify insurance information.
  • Request medical documentation from primary care providers for new patients.
  • Handle scheduling, rescheduling, and cancellations of patient appointments.
  • Direct calls to the appropriate departments within the organization.
  • Communicate messages from patients to relevant staff members.
  • Process consultation requests from physicians for on-call services.
  • Follow up on consultation requests until completion.
  • Utilize the service website for handling referrals.
  • Provide backup support for scheduling, referrals, and call management as needed.

At OptumCare, your efforts will be acknowledged and rewarded in a challenging environment that offers clear pathways for success and opportunities for professional growth.



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