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Healthcare Billing Coordinator
2 months ago
Las Vegas Urology LLP is looking for a dedicated Medical Billing Specialist focused on Hard Collections. This role is crucial in ensuring that our financial processes run smoothly while maintaining a patient-centered approach.
Role Summary:
The Medical Billing Specialist - Hard Collections will oversee the collection of overdue accounts. This position demands excellent communication abilities, a comprehensive understanding of medical billing and coding standards, and the capacity to manage sensitive patient information with the utmost confidentiality. The specialist will liaise with patients, insurance providers, and internal teams to resolve outstanding balances and facilitate prompt payments.
Key Responsibilities:
- Proactively contact patients and insurance companies through various communication channels to collect overdue payments.
- Manage accounts receivable diligently, ensuring timely follow-up on overdue accounts.
- Develop payment plans in collaboration with patients, balancing the need for payment with their financial capabilities.
- Investigate and rectify billing discrepancies, disputes, and denials to expedite payment processes.
- Ensure compliance with all relevant federal and state regulations, including HIPAA and the Fair Debt Collection Practices Act (FDCPA).
- Maintain detailed records of all interactions and actions taken on each account.
- Generate and present reports on collection efforts, outstanding balances, and other pertinent metrics.
- Collaborate closely with the billing team and insurance companies to resolve billing issues and enhance the collection workflow.
- Provide clear and informative explanations to patients regarding their account status and available payment options.
- Adhere to the company’s employee manual and maintain professional conduct at all times.
- Uphold strict confidentiality and comply with all HIPAA guidelines and regulations.
Qualifications:
- High school diploma or equivalent is required; an Associate's degree in healthcare administration, finance, or a related field is preferred.
- A minimum of 2-3 years of experience in medical billing and collections, with a focus on collections.
Skills and Experience:
- In-depth knowledge of medical billing processes, insurance protocols, and coding (ICD-10, CPT).
- Exceptional communication and negotiation skills.
- Proficient in medical billing software and electronic health records (EHR) systems.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Familiarity with relevant federal and state regulations.
- Strong analytical skills and attention to detail.
- Proficient in Microsoft Office applications and capable of operating standard office equipment.
- Ability to interpret and understand explanation of benefits (EOBs).
- Excellent phone etiquette and verbal communication skills.
Physical Requirements:
This position involves sitting, standing, and walking for extended periods. Some bending, lifting, and stretching may be necessary. Manual dexterity is required for the use of a telephone and computer keyboard. The role may involve working in high-pressure situations and requires regular interaction with patients.
Benefits:
- Comprehensive Medical, Dental, Vision & Life Insurance coverage at no cost for the employee, effective after a specified period of employment.
- 401K plan with Profit Sharing options.
- Accrued Paid Time Off (PTO) per paycheck.
- Five paid holidays annually.
