Client Services Representative

1 week ago


Grand Rapids, Michigan, United States Planet Fitness Full time

Become a part of our dynamic team

Position Overview:


JP Management Services, LLC, a franchisee of Planet Fitness operating in west Michigan, is seeking a dedicated Customer Care Associate to deliver outstanding service to our members, guests, and potential members.

This position entails managing phone communications, assisting with membership questions, and ensuring the facility remains tidy and welcoming. If you have a passion for fitness and a friendly demeanor, we would love to have you join our team.

Key Responsibilities:

  • Welcome and assist members and visitors
  • Process member check-ins
  • Handle incoming calls and respond to inquiries
  • Update and maintain member records
  • Ensure cleanliness of the facility
  • Safeguard member privacy

Required Qualifications:

  • High School diploma or GED is mandatory
  • Experience in customer service is advantageous
  • Familiarity with basic computer applications
  • Enthusiasm for health and fitness
  • Positive and energetic personality
  • Excellent customer service and problem-solving abilities

Compensation and Perks:

  • Starting pay of $12/hour with additional shift incentives
  • Benefits package includes 401K, paid time off, and health, vision, and dental coverage
  • Complimentary gym membership
JP Management Services LLC is an equal opportunity employer dedicated to fostering an inclusive and diverse workplace. Join us in building a supportive and encouraging atmosphere for our members.

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