Client Support Representative

1 week ago


Grand Rapids, Michigan, United States AlienVault Full time

Position Overview:
As a Customer Services Specialist at AlienVault, you will play a crucial role in delivering exceptional service to our clients.
  • Are you seeking a workplace that recognizes your potential? A position with AlienVault as a Customer Services Specialist offers you the opportunity to grow and develop through comprehensive training and diverse career paths.
We provide a competitive compensation package, including company resources and benefits such as health insurance, dental coverage, paid time off, and more. Our Customer Services Specialists earn an hourly wage of $27.91, with average annual earnings starting at $58,058. Individual salaries may vary based on location, experience, skills, and education.

Key Responsibilities:
As a Customer Services Specialist, your duties will include:
- Connecting, maintaining, and repairing services for our clients
- Analyzing and interpreting technical diagrams and schematics
- Performing splicing and ensuring waterproofing of connections
- Conducting repairs and maintenance on external facilities
- Working outdoors in various weather conditions

Qualifications:
To be successful in this role, candidates must possess:
- A valid state driver's license
- A clean driving record
- The ability to meet a weight limit of 300lbs for safety reasons
- Proficiency in distinguishing between different wire and cable colors
- The capability to lift and transport items weighing up to 100lbs
- Successful completion of pre-employment assessments, including the Technical/Mechanical Test III (TMTIII)

We are committed to providing equal employment opportunities to all individuals, regardless of their background or personal characteristics. AlienVault also ensures reasonable accommodations for qualified candidates with disabilities.


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