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Client Support Representative

2 months ago

Grand Rapids, Michigan, United States Axios Professional Recruitment Full time
Job Overview

We are seeking a dedicated Full-Time Client Support Representative to join our team. This role offers an excellent benefits package and is ideal for individuals who thrive in a collaborative environment.

Benefits of the Client Support Representative
  • Full-Time 1st shift
    • Monday – Friday 8:30am – 5:00pm
  • Comprehensive Medical, Dental, and Vision coverage
  • 401(k) plan with employer contribution
  • Flexible Spending Account options
  • Life Insurance coverage
  • Long-term and Short-term Disability benefits
  • Generous Paid Vacation policy
  • Paid Holidays
  • Paid Time Off
  • Extensive training program provided
Key Responsibilities of the Client Support Representative
  • Engage in professional and positive interactions with team members
  • Process customer orders efficiently
  • Coordinate with suppliers regarding delivery timelines
  • Manage shipping and receiving logistics
  • Support sales representatives as needed
  • Oversee accounts and resolve any issues
  • Deliver prompt, accurate, and friendly customer service through phone and email communication
Qualifications for the Client Support Representative
  • Minimum of 2 years experience in customer service or call center roles
  • Proficient in Microsoft Office Suite
  • Exceptional verbal and written communication skills
  • Ability to manage multiple tasks and prioritize effectively
  • Strong attention to detail
  • Team-oriented with a positive attitude
  • Experience in a customer-centric environment
  • Associate's degree preferred
  • Strong attendance and punctuality record