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Certified Client Service Specialist

2 months ago

Grand Rapids, Michigan, United States The Brouwers Agency Full time
Position Overview

Are you eager to be part of an organization that values both its clients and its employees? The Brouwers Agency is on the lookout for a Licensed Customer Service Representative to enhance our dedicated team. In this role, you will utilize your professional demeanor, courteous approach, and exceptional communication abilities to provide an outstanding experience for every client interaction.

*Please note that all candidates will be required to complete an online assessment following their application. Incomplete assessments will not be considered for this role.*


What We Offer

Competitive Annual Salary Based on Experience

Generous Paid Time Off (PTO)

Comprehensive Health Insurance

Dental Coverage

Monday to Friday Work Schedule

Retirement Savings Plan

Evenings Off

Flexible Hybrid Work Environment

Parental Leave Benefits


Key Responsibilities
  • Utilize your strong relationship-building skills to follow up with clients and ensure their satisfaction.
  • Employ your expertise to cross-sell services, manage accounts, and provide necessary insurance documentation.
  • Leverage your excellent customer service skills to gather and update client information effectively.
  • Apply your attention to detail to assist clients with any policy modifications.
  • Foster robust relationships with clients to enhance retention and satisfaction.
  • Engage in each client interaction as an opportunity to educate and provide valuable advice.

Qualifications
  • No prior insurance experience is required; we are willing to assist the right candidate in obtaining their license.
  • Must be an organized self-starter.
  • A collaborative team player who is detail-oriented and motivated to achieve success.
  • A critical thinker and innovative problem solver with multitasking capabilities.
  • Tech-savvy with the ability to prioritize tasks effectively.
  • Excellent written and verbal communication skills are essential.