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Customer Service Representative

2 months ago

Grand Rapids, Michigan, United States Community Mental Health Association Full time

Job Summary:

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at the Community Mental Health Association. As a key member of our staff, you will play a vital role in providing exceptional customer service and support to our clients and stakeholders.

Key Responsibilities:

  • Provide excellent customer service and support to clients and stakeholders through various communication channels.
  • Participate in community outreach and engagement activities to promote our services and build relationships with key stakeholders.
  • Develop and maintain relationships with clients, community partners, and other stakeholders to ensure effective communication and collaboration.
  • Assist with the development and implementation of community outreach and engagement strategies to promote our services and build relationships with key stakeholders.
  • Provide information and support to clients and stakeholders on our services and programs.

Requirements:

  • Bachelor's degree in social sciences, human services, communications, public relations, or related field.
  • Peer Specialist/Recovery Coach certified and/or lived experience with extensive knowledge of the public behavioral health system.
  • Possession of a valid driver's license and access to reliable transportation for job-related use.
  • Experience in public speaking, providing information, or facilitating meetings in a public forum.
  • Excellent communication skills, both verbal and written.
  • Demonstrated skills and capabilities of bridging language/cultural barriers to providing services within diverse communities.
  • Computer skills including word processing, spreadsheets, database management, email, and presentation software.

What We Offer:

  • A comprehensive benefits package.
  • A flexible hybrid working arrangement.
  • The opportunity to make a difference in the lives of our clients and stakeholders.

About Us:

The Community Mental Health Association is a community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We are committed to providing high-quality services and support to our clients and stakeholders, and we are seeking a highly skilled and compassionate individual to join our team.