Client Service Representative
5 days ago
Rose Pest Solutions is seeking a skilled and detail-oriented individual to fill the position of Client Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external clients, ensuring seamless communication and coordination between our clients, management, service, and sales employees.
Key Responsibilities- Schedule service requests and log current and new client calls
- Ensure follow-through by service and sales employees
- Process service paperwork, prepare route schedules, and input payroll hours and production
- Provide administrative support to the sales team and Service Center management
- Communicate with clients to coordinate our service response and perform collections on past due accounts
- Explain and sell residential services to prospective clients who call in
- Be at least 18 years of age
- Have a high school diploma or equivalent
- Be a U.S. citizen or possess documentation required to work in the United States
- Be able to work before 8am and after 5pm, and/or on weekends
- Have a valid motor vehicle operator's license and a good driving record
- Be able to read, speak, write, and comprehend English
- Proficient in MS Windows and basic office software programs
- Proven ability to quickly learn and use new software programs
- Proficient in data entry and typing
- Able to use basic office equipment: copier, fax machine, etc.
- Ability to organize, plan, and prioritize time and work
- Excellent oral and written communication skills
- Able to adapt to changing work demands and requirements
- Understands the value of promoting cooperation, building teamwork, and resolving conflict
- $17.25/hr + commission
- Medical, Dental, Vision, Rx Insurance
- Competitive Wages
- Base Salary
- Bonus Plan
- Commission Program
- Profit Sharing
- 401(K) Savings Plan + Company Match
- Flexible Spending Account (Section 125)
- Paid Holidays, Vacation, and Sick Days
- Disability, Family, and Military Leave
- Life Insurance
- Continuous training and career development
- Identity Theft Protection Program
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