Evening Guest Services Representative
2 weeks ago
Are you enthusiastic about delivering outstanding service and crafting unforgettable experiences for guests? If this resonates with you, the evening guest services representative role within our dedicated hospitality team may be an ideal match. As a vital member of our staff, you will warmly welcome guests, oversee their stay details, and ensure their needs are met throughout their visit.
Shift Requirement: Availability for the 3pm-11pm shift is essential.
Key Responsibilities:- Greet and assist guests during the check-in and check-out processes, providing essential information and maintaining precise records of transactions.
- Manage room reservations through various platforms, address guest inquiries, and effectively handle special requests.
- Promptly resolve guest issues to ensure a seamless experience for all visitors.
- Collaborate with housekeeping to prepare accommodations for incoming guests while upholding high cleanliness standards.
- Inform guests about hotel amenities, policies, and procedures to enhance their overall stay.
- Exhibit a positive demeanor and commitment to delivering exceptional service to every guest.
- Adhere to scheduled shifts, complete tasks efficiently, and proactively seek ways to enhance guest satisfaction.
- Proven skills in time management, organization, customer service, and interpersonal communication.
- Experience in handling telephone inquiries and effectively resolving challenging situations.
- Prior experience in a hotel front desk or guest service capacity is preferred.
- A high school diploma or equivalent is required.
- Familiarity with Microsoft Office and reservation systems is advantageous.
About Retreat Hotels and Resorts: Retreat Hotels and Resorts is a distinguished hospitality organization dedicated to developing, owning, and operating exceptional hotels. Our mission focuses on creating unparalleled guest experiences, fostering a sustainable environment, and providing a supportive workplace for dedicated individuals. We are committed to delivering memorable stays for our guests and nurturing rewarding careers in the hospitality sector.
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