Evening Guest Services Coordinator
1 week ago
Are you enthusiastic about delivering outstanding service and crafting unforgettable experiences for visitors? If so, the evening guest services coordinator role may be an ideal match for you. As a vital member of our guest services team, you will warmly greet guests, oversee their stay details, and ensure their needs are met throughout their time with us.
Shift Requirement: Availability for the 3pm-11pm shift is essential.
Key Responsibilities:- Greet and assist guests during check-in and check-out, providing essential information and maintaining precise records of transactions.
- Handle room reservations through various platforms, respond to guest inquiries, and manage special requests efficiently.
- Address guest concerns promptly to ensure a smooth and enjoyable stay for all patrons.
- Collaborate with housekeeping to prepare accommodations for incoming guests and uphold a high standard of cleanliness.
- Inform guests about hotel amenities, policies, and procedures to enhance their overall experience.
- Exhibit a positive demeanor and commitment to delivering exceptional service to every guest.
- Adhere to assigned shifts, complete tasks effectively, and proactively seek ways to enhance guest satisfaction.
- Proven skills in time management, organization, customer service, and interpersonal communication.
- Experience managing telephone inquiries and resolving challenging situations effectively.
- Prior experience in a hotel front desk or guest service capacity is preferred.
- A high school diploma or equivalent is required.
- Familiarity with Microsoft Office and reservation systems is advantageous.
About Retreat Hotels and Resorts: Retreat Hotels and Resorts is a distinguished hospitality organization dedicated to developing, owning, and operating exceptional hotels. Our mission is to create unparalleled guest experiences, promote a sustainable environment, and provide a supportive workplace for dedicated individuals.
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