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Guest Services Associate

2 months ago

Middletown, United States High Hotels Full time

Hotel Front Desk Representative

Job Category: Hotels/Hospitality

High Hotels Ltd. operates a range of select-service and extended stay accommodations across multiple states, including PA, NJ, and NY. Our commitment is to uphold exceptional standards in guest service and product quality.

We are currently seeking a dedicated Guest Service Representative for our Courtyard by Marriott location in Middletown, NY. This role is pivotal in ensuring a seamless experience for our guests during their stay.

The Guest Service Representative will be tasked with addressing guest needs, particularly during the check-in and check-out procedures. We welcome candidates without prior hotel experience, as we provide comprehensive training for those who exhibit a willingness to learn.

The ideal candidate should possess the flexibility to work various shifts, including mornings and evenings, with options for both full-time and part-time weekend schedules.

  • Addressing guest inquiries and requests
  • Managing guest reservations, including modifications and cancellations
  • Informing guests about hotel amenities and services
  • Providing insights about the local area and attractions
  • Assisting guests during their arrivals and departures
  • Handling front desk phone inquiries
  • Processing cash transactions

Required qualifications include a high school diploma or equivalent, experience in customer service, and the ability to work weekends and holidays.

Full-time employees enjoy benefits such as medical, dental, and vision insurance, paid vacation, a 401(k) Retirement Plan with company matching, bonus opportunities, and discounts on worldwide travel.

At High Hotels, we foster a positive work environment where our employees are valued and supported.