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Guest Services Associate

2 months ago

Middletown, United States High Hotels Full time

Hotel Front Desk Representative

Job Category: Hotels/Hospitality

High Hotels Ltd. is a prominent operator of select-service and extended stay accommodations across multiple states. We are committed to upholding the highest standards in guest satisfaction and overall service quality.

If you are looking for a career that provides opportunities for advancement and values its employees, consider the role of Guest Service Representative at our Courtyard by Marriott location.

As a Guest Service Representative, your primary responsibilities will include addressing guest needs, particularly during the check-in and check-out processes. Previous experience in the hotel industry is not necessary; we are open to training individuals who show a willingness to learn.

The ideal candidate should possess the flexibility to work various shifts, including mornings and evenings, with options for both full-time and part-time weekend schedules.

  • Responding to guest inquiries and requests
  • Managing guest reservations, including modifications and cancellations
  • Informing guests about hotel amenities and services
  • Providing insights about the local area and attractions
  • Assisting guests during their arrivals and departures
  • Handling front desk phone inquiries
  • Processing cash transactions

Required qualifications include a high school diploma or equivalent, experience in customer service, and availability to work weekends and holidays.

Full-time employees are eligible for benefits such as medical, dental, and vision coverage, paid time off, a 401(k) Retirement Plan with company matching, bonus opportunities, and travel discounts.

Experience a rewarding work environment where colleagues are valued at High Hotels.