Retail Operations Supervisor
2 weeks ago
Experience the thrill of working in a vibrant mountain environment. Whether you are new to winter sports or a seasoned enthusiast, this role offers a unique opportunity to connect with nature while fostering relationships with colleagues and guests from diverse backgrounds.
With numerous locations worldwide, you can opt for a seasonal role or establish a long-term career path. From the outset, enjoy competitive compensation, complimentary passes, free ski and snowboard lessons, generous retail discounts, and opportunities for professional growth through our comprehensive training programs.
Employee Benefits
• Mountain Perks: Complimentary passes for staff, discounted lift tickets for friends and family, and free ski lessons
• Additional discounts on accommodations, dining, equipment, and transportation
• 401(k) Retirement Savings Plan
• Employee Support Services
• Exceptional training and career development
• Employee Referral Incentives
For further details, please refer to the Benefits Eligibility Summary.
Position Overview:
The Retail Operations Supervisor is tasked with ensuring exemplary customer service in line with company standards, driving sales, merchandising, and protecting company assets. This role acts as the lead for the store department, ensuring optimal inventory levels are maintained.
Position Specifications:
- Housing: Potential housing options available
- Expected Compensation: $24.26 per hour
- Shift & Schedule Availability: Full-Time & Part-Time
- Skill Level: Advanced
- Drive sales and uphold a high standard of guest service
- Oversee store opening and closing procedures
- Analyze sales patterns and devise strategies for growth
- Manage retail and rental inventory, achieving or surpassing inventory targets
- Implement company cash handling and loss prevention protocols
- Supervise sales floor staff and the rental process
- Mentor and train the sales team with effective communication
- Deliver outstanding customer service to all guests
- Ensure accurate pricing and promotions are displayed
- Restock merchandise on shelves, counters, or tables
- Perform additional duties as assigned
- Previous experience in retail sales - required
- Experience in the snow sports industry - preferred
- Proficient communication skills in spoken and written English - required
- Ability to maintain knowledge of products and industry trends
- Commitment to providing exceptional customer service
- Basic computer proficiency
- Flexibility to work various shifts, including nights, holidays, and weekends - required
Kirkwood Mountain Resort is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.
Requisition ID: 502789
Job Code Function: Store Operations
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