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Retail Operations Supervisor

2 months ago

Kirkwood, Missouri, United States Normal Brand, LLC Full time


The Normal Brand is an expanding clothing company that offers apparel and accessories through online platforms and in numerous retail locations across the United States.

We are seeking a dedicated, friendly, and results-driven Retail Operations Supervisor. Each of our locations provides a distinctive shopping experience where maintaining a vibrant, clean, and enjoyable atmosphere is essential.
Key Responsibilities
Our mission is to enhance customers' experiences, promote our products, and foster a fun environment.
• Lead, motivate, and develop the team to ensure exceptional customer service and drive sales.
• Uphold high standards of customer service throughout the store and among the team.
• Build and nurture relationships with our clientele.
• Encourage upselling techniques to optimize sales performance.
• Oversee inventory management and restock the sales floor as necessary.
• Ensure the store is clean and merchandise meets Normal standards.
• Provide constructive feedback on product performance to the Store Manager.
• Mentor and guide team members through effective communication.
• Train and educate the team on product knowledge.
• Assist the Store Manager in various business operations.
• Foster a respectful and communicative work environment.
• Responsible for securing the store.
What Sets You Apart
• 3+ years of experience in retail management.
• Background in the fashion/apparel sector.
• A genuine passion for enhancing customer satisfaction.
• Familiarity with Shopify and Shopify POS systems.
• Strong ethical standards and integrity.
• A keen sense of fashion.
• Self-awareness and personal growth mindset.
• Traits: Humble, Hungry, and Smart.
Additional Qualifications
• 1-2 years of experience in retail apparel.
• Willingness to learn from feedback and tackle challenges in a dynamic environment.
• Experience in inventory management.
• Excellent organizational and time management skills.
• Team-oriented, enjoys having fun, and takes ownership of responsibilities.
• Self-motivated and driven by goals, data, and positivity.
• Approachable and friendly demeanor.
• Strong understanding of retail business operations.
• Attention to inventory accuracy.
• Proficient in Microsoft Word, Excel, and Google Drive.
• Ability to quickly adapt to new systems and processes.
• Flexible availability, including evenings, weekends, and holidays.
• Commitment to maintaining full-time status with 38-40 hours per week.
Benefits
• Competitive hourly pay, paid bi-weekly.
• Opportunities for bonuses.
• Employee discounts.
• Health benefits.
• 401k plan.
Please include a cover letter with your resume.

Job Types:
Full-time

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