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Retail Operations Supervisor

2 months ago


Kirkwood, Missouri, United States Vail Resorts Full time

Position Overview:

At Vail Resorts, we prioritize exceptional service, and our retail team plays a crucial role in delivering this experience. As a pivotal member of our Retail Management team, you will be responsible for ensuring outstanding customer service and operational support within our retail locations. Your expertise will help represent our brand and culture while assisting customers with their inquiries and offering premium products.

Key Responsibilities:

  • Oversee daily store operations, including performance monitoring and budget management; serve as the acting manager in the absence of the Store Manager.
  • Maintain comprehensive daily records related to performance, sales metrics, inventory management, and equipment rentals (if applicable).
  • Recruit and train staff on POS system usage, product knowledge, customer service, sales strategies, and loss prevention protocols.
  • Evaluate team performance and conduct meaningful feedback sessions, recognizing achievements or implementing corrective actions as necessary.
  • Stay informed about product offerings and deliver exceptional customer service by promptly addressing inquiries, suggestions, and concerns.
  • Engage in leadership discussions to provide insights on store performance, training initiatives, and opportunities for continuous improvement.
  • Perform additional responsibilities as required, including specialized tasks in merchandising and rentals.

Qualifications:

  • High School Diploma or GED Equivalent; preferred training or education in business-related fields.
  • 1-3 years of experience in retail supervision; experience in the ski industry is advantageous.
  • Ability to thrive in a dynamic retail environment, managing multiple tasks and customers simultaneously.
  • Flexibility to work various shifts, including evenings, holidays, and weekends.
  • Proficiency in English communication is essential.

The anticipated pay range for this position is $25. This range reflects our reasonable expectations for compensation, which may vary based on individual qualifications and experience.