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Retail Operations Supervisor

2 months ago


Kirkwood, California, United States Kirkwood Mountain Resort Full time
Embark on a Unique Career Journey

Experience the thrill of working in a dynamic mountain environment. Whether you are familiar with winter sports or looking to explore new horizons, this role offers an opportunity to engage with nature while fostering meaningful relationships with colleagues and visitors from diverse backgrounds.

With numerous locations across various continents, this position allows for seasonal employment or the chance to build a long-term career. From the outset, you will enjoy competitive compensation, complimentary passes, free lessons in skiing and snowboarding, generous retail discounts, and access to our premier training and development programs, along with wellness benefits to support your overall success.

Employee Benefits

• Mountain Perks: Free passes for employees, discounted lift tickets for friends and family, and complimentary ski lessons.

• Additional discounts on lodging, dining, equipment, and transportation services.

• 401(k) Retirement Savings Plan.

• Employee Support Programs.

• Comprehensive training and career development opportunities.

• Referral Incentive Program.

For more details, please refer to the Benefits Eligibility Summary.

Position Overview:

The Retail Operations Supervisor is tasked with ensuring exceptional customer service in alignment with company standards, driving sales, managing product presentation, and protecting company assets. This role acts as the lead for the store department, ensuring optimal inventory levels are maintained.

Key Responsibilities:
  • Drive sales and uphold a high standard of guest service.
  • Oversee the opening and closing procedures of the store.
  • Analyze sales patterns and develop strategies for growth.
  • Manage inventory control for retail and rental operations, achieving or surpassing inventory targets.
  • Implement company cash handling protocols and other loss prevention measures.
  • Supervise the sales floor team and the rental process.
  • Serve as a mentor, training and guiding the sales team through effective communication.
  • Deliver outstanding customer service to all guests.
  • Ensure pricing accuracy and the relevance of promotions.
  • Restock merchandise on shelves, counters, or displays.
  • Perform additional duties as assigned.
Qualifications:
  • Previous experience in retail sales is required.
  • Experience in the snow sports industry is preferred.
  • Proficient communication skills in spoken and written English are essential.
  • Ability to maintain knowledge of products and industry trends.
  • Commitment to providing exceptional customer service.
  • Basic computer proficiency is necessary.
  • Flexibility to work varied hours, including evenings, holidays, and weekends is required.
The expected compensation for this role is competitive and reflective of industry standards. Individual pay decisions are influenced by various factors.

Kirkwood Mountain Resort is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Requisition ID: 502789
Job Code Function: Store Operations