Retail Operations Supervisor
2 weeks ago
Position Overview:
At Vail Resorts, we prioritize exceptional service as the cornerstone of our operations, and our retail team embodies this commitment. As a key player in our retail management, you will be instrumental in delivering outstanding customer service and supporting store functions, representing our brand and values within our retail environment.
Key Responsibilities:
- Oversee daily store activities, ensuring performance and budget adherence, including scheduling and payroll management; assume managerial duties in the absence of the Store Manager.
- Maintain comprehensive daily records related to performance, sales metrics, inventory management, and equipment rentals (if applicable).
- Recruit and train staff on POS system usage, product knowledge, customer service excellence, sales strategies, and loss prevention protocols.
- Evaluate team performance and conduct regular feedback sessions, offering recognition or corrective measures as needed.
- Stay informed on product offerings and deliver superior customer service by promptly addressing inquiries, suggestions, and concerns.
- Engage in leadership discussions, contributing insights on store performance, training initiatives, and opportunities for ongoing improvement.
- Execute additional responsibilities as required, including specialized tasks in merchandising and rentals.
Qualifications:
- High School Diploma or GED Equivalent; training or education in business is advantageous.
- 1-3 years of experience in retail supervision; experience in the ski industry is preferred.
- Capacity to thrive in a dynamic retail setting, manage multiple tasks, and cater to various customer needs.
- Flexibility to work varied hours, including evenings, holidays, and weekends.
- Proficiency in English communication is essential.
The anticipated compensation for this role is $25 per hour. This range reflects our reasonable expectations for this position, with individual compensation determined by various factors.
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