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Retail Operations Supervisor

2 months ago

Kirkwood, California, United States Kirkwood Mountain Resort Full time
Craft Your Career in Retail

Experience the thrill of working in a dynamic retail environment. At Kirkwood Mountain Resort, we offer an opportunity to embrace your passion for the outdoors while forming lasting relationships with colleagues and guests from diverse backgrounds.

With numerous locations across various regions, you can embark on a seasonal journey or establish a long-term career with us. From day one, enjoy competitive compensation, complimentary passes, and access to exclusive training programs designed to enhance your skills and career growth.

Employee Benefits

• Ski/Mountain Perks: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons.

• Additional discounts on lodging, dining, equipment, and transportation services.

• 401(k) Retirement Plan

• Employee Assistance Program

• Comprehensive training and professional development opportunities

• Referral Program

To learn more, please review the Benefits Eligibility Summary.

Position Overview:

The Retail Operations Supervisor is tasked with ensuring exceptional customer service in alignment with company standards, driving sales, managing merchandising efforts, and protecting company assets. This role acts as the lead for the store department, ensuring optimal inventory levels are maintained.

Key Responsibilities:
  • Drive sales and uphold a high standard of guest service.
  • Oversee the opening and closing procedures of the store.
  • Analyze sales trends and develop strategies for revenue growth.
  • Manage inventory control for retail and rental operations, striving to meet or exceed inventory targets.
  • Enforce company policies regarding cash handling and loss prevention.
  • Supervise the sales floor team and oversee the rental process.
  • Serve as a mentor, training and guiding the sales team through effective communication.
  • Deliver outstanding customer service to all guests.
  • Ensure pricing accuracy and currency, including promotions.
  • Stock shelves, counters, or tables with merchandise.
  • Perform other duties as assigned.
Qualifications:
  • Prior experience in retail sales is required.
  • Experience in the snow sports industry is preferred.
  • Proficient communication skills in spoken and written English are essential.
  • Ability to maintain knowledge of products and trends within the industry.
  • Commitment to providing exceptional customer service.
  • Basic computer proficiency is required.
  • Flexibility to work varied schedules, including nights, holidays, and weekends.
The expected pay range is competitive and reflective of industry standards. Individual compensation decisions are based on various factors.

Kirkwood Mountain Resort is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Requisition ID: 502789
Job Code Function: Store Operations