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Customer Support Specialist in Insurance
2 months ago
We are experiencing rapid growth at Wassan Altanakchi-Farmers Insurance Agency and are seeking a dedicated individual to join our team as a full-time Insurance Customer Service Representative. This role comes with comprehensive training to ensure you thrive in our dynamic environment.
The ideal candidate will exceed customer service expectations for our existing clients while also providing assistance to potential clients who reach out to us.
Bilingual proficiency in Arabic is preferred.
Previous experience in a similar role is required.
Benefits Offered
- Paid Time Off (PTO)
- Monday to Friday Work Schedule
- Tuition Reimbursement Programs
- Hands-on Training Opportunities
- Career Advancement Prospects
- Retirement Savings Plan
Key Responsibilities
- Manage customer policy modification requests efficiently.
- Confirm contact details such as phone numbers, addresses, and emails during each customer interaction and update records accordingly.
- Respond to incoming calls promptly.
- Coordinate appointments for sales representatives with prospective clients.
- Address all inquiries, cancellation requests, and sales inquiries within the designated timeframe.
Qualifications
- Property and Casualty license is mandatory.
- Prior experience in the insurance sector is essential.
- Exhibit a positive, enthusiastic, and engaging demeanor.
- Ability to manage multiple tasks while maintaining follow-through and follow-up.
- Exceptional customer service skills.
- Goal-oriented and driven individual.
- Capability to handle challenging situations with tact and professionalism.
- Arabic language skills are preferred.
