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Customer Engagement Specialist

2 months ago

El Cajon, California, United States SSCW Enterprises Full time

Company Overview:

SSCW Enterprises is a prominent provider of car wash, detailing, and lubrication services across multiple states, ensuring top-notch service and customer satisfaction.

Our goal is to deliver quick, high-quality, and professional service in a welcoming environment, fostering a rewarding atmosphere for our team members.


Role Overview:
As a Sales Consultant for Automotive Services, your primary responsibility will be to effectively communicate the advantages of our products to enhance sales performance.

Utilizing a consultative sales approach, you will guide customers through their choices, showcasing your enthusiasm for assisting others.

You will act as the liaison between our organization and our clientele, handling a variety of responsibilities.

The key focus will be on identifying and educating potential customers while providing support to existing clients regarding our offerings.

This role demands adaptability in a fast-paced environment, where being flexible and open to change is essential to meet customer needs.

We seek individuals with a background in customer-facing roles who are motivated to excel in sales while ensuring a positive experience for our customers, encouraging them to return.

We are committed to fostering an environment of integrity and trust within our sales team.

Ideal candidates will have experience in roles that offer hourly pay plus commission and enjoy engaging in weekly competitions for recognition and rewards.

If you are looking to earn competitive wages with opportunities for advancement into leadership positions, this role is tailored for you. Candidates can potentially earn between $20-$30 per hour when combining hourly pay and commissions.

Benefits of Working as a Sales Consultant:
  • Complimentary weekly car washes
  • Flexible scheduling options
  • Weekly pay along with commission payouts
  • Tuition reimbursement for full-time employees
Additional Benefits:
  • Referral program
  • Comprehensive Medical/Dental/Vision/401k plans for both full-time and part-time employees after a waiting period
  • Unlimited commission earning potential
Key Responsibilities:
  • Establishing customer connections by asking insightful questions to uncover individual needs
  • Delivering exceptional customer service
  • Closing sales through effective communication and understanding customer requirements
  • Promoting products and services by identifying prospective customer needs
  • Building and maintaining positive relationships with clients
  • Meeting agreed-upon sales targets and timelines
  • Participating in weekly sales competitions
  • Staying informed about our product offerings
  • Engaging potential customers and presenting service packages
  • Recommending and introducing new products and services
  • Resolving customer issues as they arise
  • Performing other duties as assigned
Preferred Qualifications:
  • Three or more years of relevant work experience
  • Ability to provide comprehensive sales solutions
  • Previous experience in customer-facing sales and service roles
  • Professional appearance and demeanor
  • Clear and effective communication skills
Knowledge, Skills, and Abilities:

Proactive in learning about new promotions, pricing changes, and policy updates. Capable of creating and delivering tailored presentations to meet audience needs. Strong closing skills and excellent negotiation abilities are essential. Self-confidence, product knowledge, and motivation for sales are key attributes.

This position requires interaction with others, the ability to interpret spoken messages, and problem-solving skills. Physical demands include prolonged periods of standing and walking, frequent bending, twisting, kneeling, and lifting items weighing between 1-20 pounds.

This job description is not intended to be an exhaustive list of responsibilities, skills, or working conditions associated with this position. Management reserves the right to modify, add, or remove duties as necessary.

SSCW Enterprises is an Equal Opportunity Employer.