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Junior Customer Support Specialist
2 months ago
Position Overview: The Junior Customer Support Specialist serves as a vital communication link, delivering prompt and courteous assistance to clients.
Upon becoming part of our dynamic and results-oriented team, the Junior Customer Support Specialist will undergo a comprehensive two-week training program designed to cultivate expertise in...
- The offerings and services provided by our telecommunications partners
- Market demographics specific to the San Diego area
- Consultative sales methodologies and negotiation strategies
- Account setup, delivery options, and installation procedures to fulfill customer orders
- Adherence to compliance protocols and the secure handling of sensitive customer data, among other topics
Our commitment to continuous personal and professional growth is unwavering. We actively engage in virtual networking opportunities, attend industry conferences led by prominent executives, and practice real-world scenarios daily.
As a Junior Customer Support Specialist, you will utilize a lead-driven system to interact with clients regularly. The primary goal of each customer engagement is to welcome, assess, recommend, and finalize sales orders, necessitating that our Junior Customer Support Specialist be approachable, professional, empathetic, and attentive listeners.
Key Responsibilities:
- Adhere to all CDC and local health guidelines while interacting with clients. The safety of both our team and customers is paramount, and we prioritize this above all else.
- Precisely complete, transmit, and archive product and service sales order documentation in compliance with our clients' privacy and confidentiality standards.
- Fostering strong customer relationships is essential. We strive to build trust, surpass expectations, and establish lasting partnerships with our clients.
- Collaborate with colleagues in the customer service division to set realistic outreach and acquisition goals.
- Uphold our core values and demonstrate them in every interaction with customers, team members, and clients.
- Background in customer service, marketing, sales, or roles involving direct client interaction. Candidates with experience in retail or hospitality tend to excel due to their strong communication and problem-solving abilities.
- Exhibit pride in personal achievements. You consistently give your best effort and embrace challenges with enthusiasm. Rest assured, our team will support you as needed.
- Have confidence in your capacity to effect change, whether through one-on-one customer interactions or participation in community service events.
- Results-oriented with the ability to identify effective pathways to achieve desired outcomes. We uphold our values and integrity, and we expect the same commitment from our employees.
