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Junior Customer Support Specialist

2 months ago

El Cajon, California, United States ASI Full time

Position Overview:
As a Junior Customer Support Specialist, you will be the face of our company, delivering exceptional service to our valued clients. Your role will involve addressing inquiries, understanding customer needs, and providing prompt solutions.

Training and Development:
Upon commencement, you will undergo a comprehensive two-week training program designed to equip you with in-depth knowledge of our offerings and market insights. This training will cover:

  • Our diverse range of products and services
  • Understanding market demographics
  • Consultative sales techniques and negotiation strategies
  • Order processing and installation procedures
  • Compliance protocols and confidentiality standards

Our commitment to your growth continues beyond initial training. We emphasize ongoing professional development through virtual networking opportunities, industry conferences, and practical scenario training.

Key Responsibilities:
In your role, you will engage with customers daily using a lead-based system. Your primary goal will be to:

  • Welcome and qualify customers, offering tailored recommendations
  • Complete sales orders with accuracy and efficiency
  • Build and maintain strong customer relationships, fostering trust and loyalty
  • Collaborate with team members to achieve outreach and acquisition goals
  • Uphold our company values in every interaction

Qualifications:
The ideal candidate will possess:

  • Experience in customer service, sales, or related fields, with a preference for those from retail or hospitality backgrounds
  • A strong work ethic and a commitment to excellence
  • A belief in making a positive impact through customer interactions
  • A results-oriented mindset, with a focus on integrity and ethical practices

Your contributions as a Junior Customer Support Specialist will be vital in enhancing customer satisfaction and driving business success.