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Junior Customer Support Specialist
2 months ago
Position Overview: Our Junior Customer Support Specialists are skilled communicators dedicated to delivering prompt and courteous assistance to clients, addressing inquiries, evaluating their requirements, and offering immediate solutions.
Upon becoming part of our dynamic and goal-oriented organization, the Junior Customer Support Specialist will undergo two weeks of comprehensive, hands-on training to become a knowledgeable resource in...
- The range of products and services provided by our telecommunications partners
- Understanding the demographics of the San Diego market
- Consultative sales methodologies and negotiation techniques
- Account setup, delivery options, and installation specifics to finalize customer orders
- Adhering to compliance protocols and managing confidential customer data, among other responsibilities
As a Junior Customer Support Specialist, you will utilize a lead-based system to interact with clients and connect with them regularly. The primary goal of each client interaction is to welcome, assess, recommend, and finalize sales orders, necessitating that our Junior Customer Support Specialists are friendly, professional, empathetic, and attentive listeners.
Key Responsibilities:
- Adhere to all CDC and local guidelines while interacting with clients. Ensuring safety for both you and the clients is our utmost priority, and we will uphold this commitment.
- Precisely complete, transmit, and archive product and service sales order documentation in line with our clients' privacy and confidentiality standards.
- Fostering strong customer relationships is essential. We strive to build trust, surpass expectations, and cultivate long-term partnerships with our clients.
- Collaborate with fellow team members within the customer service division to establish achievable customer outreach and acquisition goals.
- Uphold our core values and exemplify them in every interaction with clients, colleagues, and partners.
- Prior experience in customer service, marketing, sales, or roles involving client interaction. Candidates with backgrounds in retail or hospitality often excel due to their strong communication and problem-solving abilities.
- Demonstrate pride in your accomplishments. You consistently give your best effort and welcome challenges with enthusiasm. Rest assured, our team will provide support when needed.
- Have confidence in your capacity to make a positive impact, whether through one-on-one client interactions or participating in community service initiatives.
- Results-oriented with the ability to navigate towards achieving desired outcomes. We maintain our values and integrity, and we expect the same commitment from our team members.
