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Community Engagement Resource Specialist
2 months ago
- Contract Duration: 2+ months
- Compensation: Up to $23 - $27/hr
Role Summary:
- The Community Engagement Resource Specialist plays a pivotal role in fostering connections with community members, various departments, and the staff of GTT, LLC, along with community-based organizations, governmental bodies, and service providers.
- This position is essential in enhancing communication and engagement efforts aimed at increasing participation in community programs and providing valuable information regarding health and wellness initiatives.
- Acts as a vital contributor to marketing and promotional strategies that align with operational objectives.
- Adheres to established processes to guide members in accessing services that support their healthcare journeys, ultimately aiming for improved health outcomes.
- Facilitates understanding of healthcare access challenges, identifies resource requirements stemming from member inquiries and assessments, and directs individuals to the appropriate resources for expert assistance.
- Offers continuous support and follow-up for members in specific cases.
- Collaborates with various departments to deliver customer service, social services, care management, health education resources, and member engagement initiatives, leveraging product knowledge and business insights.
- The community resource centers cater to all individuals in the vicinity, thus this role will assist in referral processes to connect non-member cases with suitable external resources and engage with key stakeholders to promote positive outcomes.
- Contributes to the planning, execution, and evaluation of community resource center services, programming, and vendor relations.
- This position may involve supporting special projects by following directives and guidelines to ensure successful implementation of community initiatives.
Key Responsibilities:
Daily Operations: (25%)
- Facilitates member-focused customer service to address inquiries and connect individuals with appropriate resources.
- Provides guidance to educate members, community residents, and stakeholders about health education programs, benefits, and available resources.
- Collaborates with team members to develop resource guides and reference materials, ensuring effective identification of member needs in complex scenarios.
- Identifies service gaps and proposes new program initiatives to enhance community offerings.
- Participates in daily operations, including managing the center's schedule and inventory, and ensuring a welcoming environment.
- Maintains the community resource center calendar and coordinates appointments.
- Prepares meeting spaces and provides support services as required.
- Handles incoming calls professionally and promptly.
- Delivers high-quality in-person service and accommodates extended hours to assist members and visitors requiring services beyond standard operating times.
- Supports community initiatives by maintaining strong relationships within GTT, LLC and with external stakeholders to promote access to health programs and services.
- Shares insights with other departments regarding services and activities that resonate with the community.
- Fosters relationships with key stakeholders and acts as an ambassador for the community resource center.
- Establishes connections with community leaders, communicates needs to management, and utilizes data to inform outreach strategies.
- Assists in planning and executing member engagement activities to boost participation in community services.
- Provides feedback to enhance community connections to health education programs.
- Supports marketing efforts through various channels to increase community engagement.
- Assists in executing special projects by defining responsibilities, deliverables, and timelines to ensure successful outcomes.
- Monitors project risks and offers recommendations for management to mitigate challenges.
- Maintains thorough documentation of project progress and reports status updates.
- Performs additional duties as assigned. (10%)
- Education: Associate's Degree; equivalent experience may be considered.
- Bachelor's Degree
- Minimum of 6 months in community-focused roles related to healthcare or public health.
- Experience in operations, community events, and stakeholder engagement.
- Familiarity with data entry and reporting processes.
- Strong verbal and written communication abilities.
- Excellent organizational skills and attention to detail.
- Collaborative team player with a proactive approach to problem-solving.
- Ability to manage multiple tasks and meet deadlines effectively.
- Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint).
- Exceptional customer service and interpersonal skills.
- Mandatory: CPR and California Mandated Reporter training within 90 days of hire.
- Light physical activity.
- GTT, LLC is dedicated to making a significant impact on underserved communities by providing access to quality healthcare. We seek innovative professionals who are passionate about improving processes and outcomes for our members.
- Join us in our mission to serve communities in need through effective business practices and compassionate service.
