Technical Support Specialist

4 weeks ago

Dallas, Texas, United States Technology Lab Full time

Job Title: Tier 1 Field Technician

Job Summary: We are seeking a skilled and experienced Tier 1 Field Technician to join our team at Technology Lab. As a key member of our technical support team, you will be responsible for providing onsite and remote technical support to our clients.

Key Responsibilities:

  • Provide onsite and remote technical support to clients, including installation, configuration, and troubleshooting of various hardware and software systems.
  • Work closely with Tier 2 and 3 techs to resolve complex technical issues.
  • Handle help desk tickets and escalate issues to higher tier techs as needed.
  • Provide excellent customer service and technical support.
  • Ensure proper documentation and communication of all client interactions and resolutions.

Requirements:

  • High school diploma or equivalent.
  • 1-2 years of experience in a technical support role.
  • Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks.
  • Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fiber.
  • Ability to lift up to 50 pounds and stand on feet for long periods of time.
  • A valid driver's license.
  • Excellent communication and customer service skills.
  • Professional appearance and demeanor.

Additional Requirements:

  • Availability to work onsite at clients 70% of the time and remotely 30% of the time.
  • Ability to work occasional evenings and weekends as needed.
  • Willingness to participate in an on-call rotation.

Work Environment: This is a full-time, exempt position with a regular schedule of 8-5, Monday through Friday. However, the Tier 1 Field Tech may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies.

Benefits: We strive to provide a work-life balance for all our employees and will provide a company car and cell phone for work use.

Equal Opportunity Employer: Technology Lab is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

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