Catering Operations Supervisor
2 weeks ago
Catering Operations Supervisor
Job Category: Resort Operations Requisition Number: SALES006789
Job Details
Description
Join a dynamic team with exceptional company benefits.
Benefits Include:
- Weekly Compensation
- 401K Matching Program
- Opportunities for Growth and Development
- Comprehensive Medical, Dental, and Vision Coverage
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Travel Benefits, Discounts, and Complimentary Vacations through our ClubGo Program
- Tuition Reimbursement and Continuing Education Opportunities
- Amazing Company Culture
The Catering Operations Supervisor plays a pivotal role in delivering the brand promise during resort catering events. This position acts as a guest advocate and advisor to senior management while overseeing the daily operations of assigned teams in banquets and catering functions. Success in this role is primarily measured by the successful execution of pre-booked events.
Essential Duties and Responsibilities
The Catering Operations Supervisor is responsible for the overall planning, staffing, and execution of all catering events, including follow-up and problem resolution with clients and internal departments.
Key responsibilities include:
- Exemplifying brand-focused leadership by prioritizing the brand in all business decisions.
- Actively seeking and utilizing guest feedback to enhance relationships and drive continuous improvement in guest satisfaction.
- Ensuring that the special needs and requests of guests, VIPs, and repeat visitors are met.
- Fostering a brand culture where team members understand their roles and are motivated to deliver exceptional guest experiences.
- Balancing the urgency of meeting budgetary goals with a focus on team and brand success.
- Assisting in the management of daily catering event strategies and ensuring timely and flawless execution of all events.
- Collaborating with chefs and restaurant managers to create client tasting menus and staffing plans.
- Developing new business plans internally and externally to drive growth.
- Maintaining compliance with third-party vendors regarding contracts and performance standards.
Qualifications
The ideal candidate will possess:
- Proven ability to anticipate, prevent, and resolve complex issues in a fast-paced environment.
- Strong verbal and written communication and presentation skills.
- Basic proficiency in Microsoft Office applications.
- A valid driving record suitable for operating company vehicles.
Education and Experience
High School Diploma or GED required; a four-year college degree is preferred. A minimum of 2 years of experience in customer-facing service or hospitality roles is essential.
Certifications
ServSafe certification and TIPs training are required.
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