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Culinary Operations Supervisor

2 months ago

Kissimmee, Florida, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Responsible for the overall effectiveness of daily culinary operations. Demonstrates culinary expertise by executing tasks while overseeing the team and managing all food-related activities. Strives to enhance guest and employee satisfaction while adhering to the operational budget. Oversees all kitchen sections to guarantee a consistent, high-quality output. Accountable for mentoring and developing team members, including direct reports. Must ensure compliance with sanitation and food safety standards.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years of experience in culinary, food and beverage, or a related professional field.
OR

  • 2-year degree from an accredited institution in Culinary Arts, Hotel and Restaurant Management, or a related discipline; 2 years of experience in culinary, food and beverage, or a related professional field.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met

  • Manages kitchen shift operations and ensures adherence to all Food & Beverage policies, standards, and procedures.
  • Estimates daily production requirements weekly and communicates these needs to kitchen staff daily.
  • Assists the Executive Chef with all kitchen functions and preparations.
  • Prepares and cooks a variety of foods, either regularly or for special events.
  • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Assists in determining food presentation and creates appealing food displays.
  • Maintains standards for purchasing, receiving, and food storage.
  • Ensures compliance with food handling and sanitation regulations.
  • Performs all duties of kitchen managers and staff as necessary.
  • Recognizes superior quality products, presentations, and flavors.
  • Ensures compliance with all applicable laws and regulations.
  • Follows proper handling and temperature protocols for all food items.
  • Operates and maintains all kitchen equipment and reports any malfunctions.
  • Checks the quality of raw and cooked food items to ensure standards are met.

Leading Kitchen Operations

  • Supervises and coordinates the activities of cooks and staff engaged in food preparation.
  • Leads shifts while personally preparing food items and fulfilling requests based on specifications.
  • Utilizes interpersonal and communication skills to lead, influence, and motivate others; advocates sound financial/business decision-making; demonstrates integrity; leads by example.
  • Encourages and fosters mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Maintains productivity levels of team members.
  • Ensures team members understand expectations and guidelines.
  • Establishes and maintains open, collaborative relationships with team members and ensures they do the same within the team.
  • Ensures property policies are administered fairly and consistently.
  • Communicates performance expectations in line with job descriptions for each role.
  • Recognizes successful performance and achieves desired outcomes.

Ensuring Exceptional Customer Service

  • Provides services that exceed expectations for customer satisfaction and retention.
  • Manages daily operations, ensuring quality, standards, and meeting customer expectations consistently.
  • Sets a positive example for guest relations.
  • Empowers team members to deliver outstanding customer service.
  • Interacts with guests to gather feedback on product quality and service levels.
  • Addresses guest issues and complaints effectively.

Maintaining Culinary Goals

  • Achieves and surpasses goals including performance metrics, budget targets, team objectives, etc.
  • Develops specific goals and plans to prioritize, organize, and accomplish work tasks.
  • Utilizes the Labor Management System to effectively schedule according to business demands and track employee attendance.
  • Trains team members in safety protocols.

Managing and Conducting Human Resource Activities

  • Identifies the developmental needs of others and provides coaching, mentoring, or assistance to enhance their skills.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching as necessary.
  • Participates in the employee performance appraisal process, offering feedback as needed.
  • Brings issues to the attention of the department manager and Human Resources as necessary.

Additional Responsibilities

  • Provides information to supervisors, colleagues, and subordinates through various communication methods.
  • Analyzes information and evaluates results to determine the best solutions and resolve issues.
  • Attends and participates in all relevant meetings.
The salary range for this position is $62,000 to $81,000 annually.

Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


Why settle for less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services, and programming that bring people together in an extraordinary way.

The heart of our brand are STARs, who are creative, entrepreneurial, and dedicated to providing thoughtful, big-hearted service to guests.

At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE.

In joining Gaylord, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.