Front Office Operations Supervisor
2 weeks ago
We are thrilled to present an exceptional opportunity to become part of our dedicated team at Hilton Grand Vacations. As a prominent player in the vacation ownership sector, we pride ourselves on delivering outstanding experiences to our members and guests.
Position Overview:
As a Front Office Operations Supervisor, you will play a pivotal role in ensuring the seamless operation of our front office. Your responsibilities will include:
- Addressing guest inquiries and resolving concerns promptly to maintain high levels of satisfaction.
- Upholding quality assurance standards in hospitality for all visitors.
- Facilitating the check-in and check-out processes for guests.
- Assisting the Front Office Manager with inventory management.
- Contributing to the refinement of departmental policies and procedures.
- Executing front desk accounting tasks, including the reconciliation of end-of-day reports.
- Maintaining essential documentation related to daily operations.
- Coordinating with internal departments such as Housekeeping and Engineering as necessary.
- Ensuring accuracy in arrival information and preparing welcome packets.
- Conducting property and room inspections to uphold quality standards.
- Providing management with recommendations for improvement and corrective actions.
Qualifications:
To excel in this role, candidates should possess the following qualifications:
- A minimum of one (1) year of experience in customer service.
- At least six (6) months of supervisory experience in a customer service environment.
- Demonstrated leadership qualities, including integrity and professionalism.
- A courteous demeanor when managing guest interactions.
- A high school diploma or equivalent.
- Ability to perform essential job functions with or without reasonable accommodation.
- Proficiency in addressing sensitive inquiries and complaints effectively.
- Strong numerical skills for handling discounts and commissions.
- Excellent interpersonal and communication skills.
- Understanding of the collaboration between Housekeeping and Front Office operations.
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